HSBC UK Bank Plc
Financial Ombudsman decision DRN-1778210 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In October 2018, Ms R’s credit card account was in arrears. So HSBC wrote to her requesting that the account be brought up to date.Treatment in financial difficulty
This has been recorded on Ms R’s credit record which has prevented her from gaining credit elsewhere.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1778210.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.