Capital One (Europe) plc

Financial Ombudsman decision DRN-1773275 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr S entered into a credit agreement with Capital One in October 2012 and in doing so agreed to its terms and conditions. These included making the required payments on the set date. They also set out what issues would result in a default notice being issued and included in these is the consumer entering into a voluntary arrangement or a compromise with creditors. Mr S entered a debt management plan (DMP) which means this default event was triggered.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1773275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.