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Barclays Bank UK PLC
Financial Ombudsman decision DRN-1772989 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Ms B complains about the way that Barclays Bank UK PLC have treated her across several issues and feels Barclays has discriminated against her.Support for vulnerable customers
Barclays could’ve done better in taking into account how Ms B wanted to communicate as this had been made clear several times.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1772989.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.