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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-1751108 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs N is also unhappy that Creation has recorded missed payments on her accounts.Credit file reporting

Creation could have stopped purchases on the second account sooner.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1751108.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.