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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1742011 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

Mr N complains that Tesco Personal Finance PLC recorded late payment information on his credit fileCredit file reporting

Mr N said that, after making this payment, he saw a message on screen, which informed him that his payment to Tesco had been successful. However, he later learned that his payment hadn’t gone through.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1742011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.