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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-1731653 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove information about the agreement from Ms S's credit fileCredit file reporting
Ms S, who is represented by her husband Mr M, complains that BMW Financial Services (GB) Limited (BMWFS) refused to let her reject a faulty car.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1731653.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.