Lloyds Bank PLC

Financial Ombudsman decision DRN-1718571 Not upheld

Not upheldoutcome, as published by the Ombudsman

£651redress stated in the decision

Sun Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Lloyds said it had dealt with Mr C’s original complaint in 2018 and it was now out of time to look again at any issues arising from that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1718571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.