HSBC Bank plc

Financial Ombudsman decision DRN-1716923 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

temporarily held back a payment he made from his account while it verified that the transaction was genuinePayment delayed or failed

HSBC has acknowledged that it didn’t call Mr R to verify the transaction and that this was an errorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1716923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.