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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1715940 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Tesco last received payment from Mr O in October 2017. So, in August 2019, it sold the debt on to a third party.Treatment in financial difficulty

Mr O has told Tesco about his mental health problems and feels it has ignored these.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1715940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.