MBNA Limited

Financial Ombudsman decision DRN-1713794 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr R is unhappy with the interest rate MBNA Limited has charged on his credit card accountInterest and rates

He said in addition to being unhappy with the changes to his account he wasn’t happy with how MBNA had handled his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1713794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.