Nationwide Building Society

Financial Ombudsman decision DRN-1710344 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs W began to experience financial difficulties from around 2014 and notified Nationwide who tried to help her over a number of years by putting in place different payment arrangements.Treatment in financial difficulty

Mrs W complains that Nationwide Building Society (Nationwide) defaulted her account ... She wishes the default to be removed from her credit file due to its adverse effect.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1710344.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.