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National Westminster Bank Plc
Financial Ombudsman decision DRN-1708339 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr M says he had problems accessing NatWest's online systemIdentity checks and access
He says he spoke to NatWest about this but it didn't help him or allow him to speak to a supervisorComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1708339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.