Santander UK Plc
Financial Ombudsman decision DRN-1705807 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Identity checks and access
In the Ombudsman’s words
Mr C spoke to Santander about his credit file being changed too, as the discrepancy was stopping him getting the remortgage.Credit file reporting
Santander did an address check, so I’m happy their service met the standard needed.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1705807.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.