NewDay Ltd

Financial Ombudsman decision DRN-1703723 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms T complains that NewDay Ltd, trading as Aqua, lent to her irresponsibly when it provided her with a credit card and later increased the credit limit on that card.Irresponsible lending

Ensure any adverse information related to these credit limit increases are removed from Ms T’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1703723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.