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National Westminster Bank Plc
Financial Ombudsman decision DRN-1694213 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest say that the adviser told Mr and Mrs D that they could wait until September to get the same rate on all borrowing or take the personal loan in May but not that the personal loan could be transferred into the mortgage.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1694213.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.