Lloyds Bank PLC

Financial Ombudsman decision DRN-1686973 Not upheld

Not upheldoutcome, as published by the Ombudsman

£480redress stated in the decision

Tue Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the payment was instead made to an account in Benin and wasn’t transferred on the correct date – he expected the payment to be carried out on the 4 October 2019 but it wasn’t made until the 7 October 2019Payment delayed or failed

He also explained Lloyds had incorrectly sent him a letter advising his payment hadn’t processed when he had evidence it didService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1686973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.