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Cabot Financial (Europe) Limited
Financial Ombudsman decision DRN-1686042 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I agree with all parties that the debt is unenforceable, but I’m satisfied Cabot is still able to contact Mr L and request repayment. I’ve considered the concerns raised about the amount Mr L owes. But the information I’ve seen shows Cabot was working based on information obtained from the original lender and that the outstanding balance was correct.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1686042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.