Barclays Bank UK PLC

Financial Ombudsman decision DRN-1684425 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mr C complains that Barclays Bank UK PLC has been unable to locate two bank accounts.Bereavement and power of attorney

their approach to the accounts has been inconsistent.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1684425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.