HSBC UK Bank Plc
Financial Ombudsman decision DRN-1676186 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
I’ve considered the delays and crucially, the delays that I think were the fault of HSBC. They agreed they failed to send the DSAR to the correct team in September and offered Mr O an additional £200 to recognise this.Complaint handling
Mr O complains about HSBC UK Bank Plc and the length of time it took them to respond to his Data Subject Access Request (“DSAR”).Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1676186.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.