Barclays Bank UK PLC

Financial Ombudsman decision DRN-1665804 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

The complaint Dr T complains about missing payments that he says have not been credited to his accountPayment delayed or failed

Barclays apologised for the poor service and offered £100 to apologise for any inconvenienceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1665804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.