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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-1665145 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Tesco sent Mr E another response on 18 December 2019 and agreed to remove the credit search from his credit file.Credit file reporting

Tesco has made several errors when looking at his loan application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1665145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.