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TSB Bank plc
Financial Ombudsman decision DRN-1657714 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The representatives of the estate of the late Mrs M complain about the level of service they received from TSB Bank plc when dealing with Mrs M's estate.Bereavement and power of attorney
As well as this there were delays in freezing the account, problems with the death certificate, giving wrong information and there were issues with accessing money to pay for funeral costs.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1657714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.