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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-1654157 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failed to process a transfer from his credit card account correctlyPayment delayed or failed
John Lewis could’ve done more to assist Mr G when the problem first aroseService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1654157.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.