National Westminster Bank Plc

Financial Ombudsman decision DRN-1649601 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

an avoidable delay of about two weeks when a card which was supposed to have been sent to Mr F was not sent and had to be ordered againPayment delayed or failed

poor customer service on the phone callsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1649601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.