Barclays Bank UK PLC

Financial Ombudsman decision DRN-1637586 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Aug 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr C has complained that Barclays Bank UK PLC took too long to remove defaults from his credit file.Credit file reporting

Barclays admitted there had been delays in processing information internally and the defaults were not updated as swiftly as it would have liked.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1637586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.