Santander Consumer (UK) Plc

Financial Ombudsman decision DRN-1631715 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr S complains that Santander Consumer (UK) Plc didn't tell him it had registered a default notice against his loan account in March 2019. He's also unhappy that the bank wouldn't set up a repayment plan for the loan account at that time.Treatment in financial difficulty

Mr S says he didn't get a copy of the Notice before it was registered and only found out in January of this year. He feels Santander sent it to the wrong address and hadn't updated its records after he'd told it about his change of address in January 2019.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1631715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.