Barclays Bank UK PLC

Financial Ombudsman decision DRN-1629128 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr O complains about how Barclays Bank UK Plc dealt with his request to change his address.Complaint handling

Barclays has already accepted responsibility for what happened. So, the issue here is whether it acted fairly and reasonably in offering to put things right.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1629128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.