NewDay Ltd

Financial Ombudsman decision DRN-1628936 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

He questioned why NewDay had opted him into the additional payment process... Mr J raised a number of points about NewDay saying his credit file had been marked as in “dispute”.Credit file reporting

Mr J complains about poor service from NewDay Limited (NewDay) in respect of his credit card accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1628936.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.