TSB Bank plc

Financial Ombudsman decision DRN-1628846 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Fri Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs C complains that TSB Bank plc didn’t give her a consistent explanation of why her application for a credit card had been declined or phone her back when it promised to.Complaint handling

I’m satisfied that this poor service had resulted in Mrs C contacting the branch further and then pursuing this with the complaints department.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1628846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.