Firms › Secure Trust Bank Plc ›
Secure Trust Bank Plc
Financial Ombudsman decision DRN-1628015 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Secure Trust’s records show that they had the wrong telephone number for Miss J so I think it’s likely their attempts to contact her by phone would have failed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1628015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.