Barclays Bank UK PLC

Financial Ombudsman decision DRN-1621450 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss S complained to Barclays about the default and asked it to remove this from her credit file.Credit file reporting

Miss S that that due to her health at the time, she didn’t understand what was happening.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1621450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.