Lloyds Bank PLC

Financial Ombudsman decision DRN-1619843 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Mr L complains about what happened in a branch of Lloyds Bank plc when he went to make a payment. He said that staff discriminated against him and failed to take account of his mental health needs.Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1619843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.