Barclays Bank UK PLC

Financial Ombudsman decision DRN-1619820 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Barclays has admitted it made a mistake and has taken appropriate steps to put the matter right in terms of Mrs W's mortgage account. And, it has removed all evidence of the bankruptcy marker from Mrs W's file.Credit file reporting

Mrs W is unhappy Barclays Bank Uk Plc incorrectly recorded her as being bankrupt and said her mortgage account was in arrears.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1619820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.