Motability Operations Limited

Financial Ombudsman decision DRN-1610076 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I’m also aware of Mr W’s disabilities, and how they can cause challenging behaviour at times.Support for vulnerable customers

Mr W complains Motability Operations Limited (“MO”) has been giving him very poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1610076.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.