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Motability Operations Limited
Financial Ombudsman decision DRN-1597636 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
MO applied its policy inconsistently and sometimes incorrectly. This has sent out mixed messages to Mr H. I don’t think this is fair, and I’m satisfied that it has caused Mr H unnecessary trouble and upset.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1597636.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.