TSB Bank plc

Financial Ombudsman decision DRN-1594883 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

The complaint Mr M complains that TSB Bank plc (TSB) weren’t applying interest to his two Classic Plus accounts, and that he was not told of all the criteria he needed to meet in order to earn such interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1594883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.