Nationwide Building Society

Financial Ombudsman decision DRN-1593929 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that Nationwide Building Society didn’t do enough to help them when they were the victims of a scam.APP scam refund refused

They were also unhappy that Nationwide had provided them with conflicting information and disappointed with the level of service they received.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1593929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.