Lloyds Bank PLC

Financial Ombudsman decision DRN-1593684 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

Ms G complains that Lloyds Bank PLC didn't send her a passcode within the time it said it would. She also complains that Lloyds told her that she hadn't spoken to a specific member of staff when she had.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1593684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.