MBNA Limited

Financial Ombudsman decision DRN-1587222 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,800redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr W complains that MBNA Limited harassed him about repaying a credit card balanceTreatment in financial difficulty

Mr W also feels that MBNA has been unprofessional and didn’t respond to his complaint letter from February 2019 until our involvement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1587222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.