NewDay Ltd

Financial Ombudsman decision DRN-1572788 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mr R complains that NewDay Ltd has accessed his credit file and performed a credit search without his permission.Credit file reporting

He said he hadn’t authorised that, and he thought it was fraudulent. He thought NewDay was engaging in identity theft.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1572788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.