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National Savings and Investments

Financial Ombudsman decision DRN-1568247 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mrs P complains that National Savings and Investments (NS&I) made changes to its payment process resulting in her being unable to make debit card payments online.Payment delayed or failed

It also paid her £30 compensation after failing to respond to one of Mrs P's emails.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1568247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.