Vanquis Bank Limited

Financial Ombudsman decision DRN-1561685 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

I’m deciding here whether I think Vanquis’ offer of £150 is sufficient to reflect the poor service Ms M received when she originally complained to it.Complaint handling

Ms M complains that Vanquis Bank Limited didn’t adequately respond when she notified it that she was in financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1561685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.