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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-1550601 Upheld
Upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
Sat Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
unable to log on to its online accountIdentity checks and access
the service it received in helping to resolve these was poorService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1550601.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.