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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-1545709 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr B complains that Creation Consumer Finance Ltd incorrectly placed a HPI marker on his fixed sum loan agreement and mis-sold the finance agreement to him.Product mis-sold

I agree with the investigator that Creation should not have put the HPI marker on Mr B’s car without making this clear to him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1545709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.