Barclays Bank UK PLC

Financial Ombudsman decision DRN-1542316 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Barclays accept they made a mistake when their call handler told Mr S his loan had been written offComplaint handling

Barclays accept they made a mistake when their call handler told Mr S his loan had been written off in April 2019Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1542316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.