Santander UK Plc
Financial Ombudsman decision DRN-1534643 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
She told it of her financial difficulties and that she was getting in touch with Stepchange.Treatment in financial difficulty
Mrs B complains Santander UK Plc has defaulted her credit card account and provided incorrect information about whether it would still pursue her for the debt.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1534643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.