Nationwide Building Society

Financial Ombudsman decision DRN-1509765 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

The website explains his credit history would be checked for the purposes of the quote but a full credit check, which other lenders can see, wouldn't take place until he'd applied for a loan.Credit file reporting

He was also unhappy with the way the call was handled as he thought the individual wasn't very accommodating when they spoke to him and came across as arrogant.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1509765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.