Barclays Bank UK PLC

Financial Ombudsman decision DRN-1457537 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

I agree with the investigator that the final response it sent to Mrs C didn’t explain the situation very well or very sensitively.Complaint handling

Mrs C complains about the way Barclays Bank UK Plc handled her request to remove her late husband’s name from her online bank account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1457537.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.