Capital One (Europe) plc

Financial Ombudsman decision DRN-1446887 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

She says it defaulted her account and recorded the default on her credit file.Credit file reporting

She also complains that Capital One (Europe) plc didn’t provide her with the help and support she needed when she experienced financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1446887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.