Capital One (Europe) plc

Financial Ombudsman decision DRN-1437368 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

I appreciate that Mr M feels that, in sending correspondence to his previous address, Capital One breached data protection.Data and privacy

Capital One accepts it sent correspondence to Mr M’s previous address on around 28 February 2017 and 24 November 2018 in error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1437368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.